1. Delete Your Account In-App
The fastest way takes less than a minute. Review the retention notice before continuing.
- Open the Simplin app and navigate to the Profile tab.
- Review what is retained below. If you need a copy of personal data, contact support before deleting your login account.
- Scroll to the bottom of the Profile tab and tap "Delete Account".
- Review the warning and tap "Delete My Account".
- Confirm one final time by tapping "Yes, Delete Forever". You will be signed out immediately.
Once confirmed, login credentials and account-device links are removed. Employer-controlled schedules, employee records, messages, NFC/store configuration, time, payroll, and reliability audit records may be retained. Business owners must transfer or otherwise resolve ownership before deletion. See the Privacy Policy for details.
2. Request Deletion via Email
If you've lost access to your account or prefer a written request, email us and we'll verify your identity before deleting.
- Email support@simplin.ai from the address associated with your account.
- Include your business name and the subject line "Delete my Simplin account".
- We'll verify your identity within 2 business days — usually with a reply to your email asking for one piece of billing information.
- Confirmation of deletion is sent within 30 days of verification, per GDPR and CCPA timelines.
3. What Gets Deleted
Deleted immediately
Account credentials, account-device links, non-owner organization memberships, and the login link to employee profiles. Business owners must first transfer or otherwise resolve ownership.
4. What Gets Retained
Employer-controlled time and attendance, pay and HR records, schedules, messages and read status, NFC/store configuration, and limited security or clock reliability audit records may remain for business continuity and legal compliance.
5. Request Partial Data Deletion
If you would like to delete specific data without deleting your entire account, please contact us at support@simplin.ai with details of your request. We will review it and respond within 30 days.